Shipping & Returns

Returns & Refund Policy

 

Important - Must Read Before Returning

» A Return Authorization Number (RA#) is required for any returns to Apple Bags.

» All damaged, defective, and/or missing goods must be reported to us within 48 hours of receiving your shipment. No claims for damaged, defective, or missing items can be made after this time frame.

» All items to be returned for credit must be reported and listed on the Credit Quote in order to receive credit. (The Credit Quote Number is utilized as the RA#). No credit will be given for items not purchased from Apple Bags. Items not purchased from Apple Bags will be returned to customers at their expense.

» All products must be returned in their original packaging for full credit. The original packaging must be free of any defects (i.e., no handwritten remarks, product labels, shipping labels, price tags, or stickers). Credit will not be given for items with any damage.

» Digital scale returns must include all accessories and documentation (warranty card, user manual, batteries, expansion trays, lids, calibration weights, pouches, battery compartment covers) in order to receive credit. Please note: scales out of calibration are not covered by the warranty. Please recalibrate your scale before attempting to return.

 

Scales that will not calibrate are covered by warranty.

» All due credits will be applied to the customer's account within 5 business days of receiving defective items. Please note that for returns of 3 or more boxes, it may take up to 10 business days for credit to be processed.

» Items that are returned damaged will incur a restocking fee of $25 or 10% of the total, whichever is greater.

» If a call tag has been issued to you, you must return the items back to us within 7 business days.

 

Hassle-Free Returns At Apple Bags, we want you to love your purchase. If you're not completely satisfied with your order, we offer a simple and straightforward return policy to ensure your satisfaction.

 

Return Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in original condition, and with all tags attached.
  • Returns must include the original packaging and any accessories.
  • Personalized or custom-made items are not eligible for return unless defective.

How to Initiate a Return

  1. 1. Submit a Return Request: Contact our customer support team at support@applebags.com with your order number and reason for return.
  2. 2. Receive a Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions for shipping.
  3. 3. Ship the Item: Pack the item securely and ship it back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  4. 4. Processing the Refund: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5-7 business days.

Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

 

Non-Returnable Items

  • Clearance or sale items
  • Gift cards
  • Personalized or monogrammed products

Need Help? For any questions regarding returns, please reach out to our customer service team at support@applebags.com or call us at 1-800-123-4567.

We appreciate your business and strive to provide the best shopping experience possible. Thank you for choosing Apple Bags!